refund policy

30-day return policy – ​​simple and straightforward

Your right of return:

You have the right to return your order to us within 30 days without giving any reason. This right applies to all products - including those you purchased as part of a discount campaign.

Return process:

To initiate a return, please contact us with your order number via email at support@nuvaskin.store . We will immediately send you a prepaid parcel label that you can use to return the item to us free of charge. Please ensure that the product remains unused and in its original packaging.

Your refund:

Once we have received the package, the amount will be refunded immediately. The credit will be posted to the payment method you used within 24 hours of receiving the package.

Return address:

You don't have to worry about the address - with the parcel label we provide, your parcel is automatically addressed correctly.

Parcel delivery:

Simply stick the prepaid parcel sticker on the parcel and drop it off at a DHL, DPD, Hermes or GLS parcel shop or packing station. Please keep the receipt as proof of your return.

Refund confirmation:

Keep an eye on your tracking to see when we receive your return, at which point it will only take 24 hours for your refund to be processed.