FAQ

What are the shipping costs at NUVASKIN?

We offer free standard shipping on all orders. Additional costs may apply for special shipping options.

How long does it take for my order to be delivered?

Delivery times vary depending on location. It usually takes 7-10 business days after the order is shipped.

How can I track the status of my order?

After your order has been shipped, you will receive an email with the tracking number. This allows you to track delivery status online.

Can I cancel or change my order?

Orders can be canceled or changed within 24 hours of being placed. Please contact our customer service for quick support.

What do I do if I received a damaged item?

Please contact us immediately with photos of the damaged item. We will arrange a replacement or refund as quickly as possible.

Does NUVASKIN offer international deliveries?

Yes, we deliver worldwide. However, please note that international deliveries may take longer and additional fees or duties may apply.

How does the return process work at NUVASKIN?

You have 30 days to return an item. The item must be unused and in the original packaging. Details about the return process can be found in our cancellation policy.

How can I pay at NUVASKIN?

We accept various payment methods including credit card, PayPal and instant bank transfer.

Is there a minimum order value at NUVASKIN?

No, we do not have a minimum order value. Order whatever you want!

Can products be personalized or custom-ordered?

We offer some products with personalization options. Details can be found on the respective product pages.